1. Processing Time:

Orders are processed and shipped within 1-2 business days of purchase, excluding weekends and public holidays.



2. Shipping Rates:

Shipping costs are calculated at checkout based on the destination, order weight and the selected shipping method.

Standard shipping flat rate from $12.00

3. Order Tracking:

Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to monitor the progress of your package.



4. Free Shipping:

Enjoy free standard shipping on orders over a specified amount. Check our website or promotions for current thresholds.



5. Shipping Restrictions:

We regret that we are unable to ship to P.O. boxes. Please provide a physical address for accurate and timely delivery.



6. Incomplete or Incorrect Addresses:

Please ensure your shipping address is accurate. We are not responsible for orders lost due to incomplete or incorrect addresses provided by the customer.



7. Order Changes:

Once an order is placed, changes cannot be made. Please review your order carefully before confirming the purchase.



8. Lost or Stolen Packages:

We are not responsible for lost or stolen packages. If you encounter any issues, please contact the shipping carrier directly using the provided tracking information.



9. Returns Due to Shipping Issues:

If your order is returned to us due to an incorrect address, a shipping fee will be charged to resend the package.



Thank you for choosing Kozy and Co. If you have any further questions or concerns, please contact our customer service team at lkkozyandco@gmail.com 

At Kozy and Co, we strive to ensure your satisfaction with every purchase. Our refund policy is designed to be fair and transparent. Please read the following details carefully:



1. Eligibility for Refund:

We accept refund requests within 14 days from the date of purchase.

To be eligible for a refund, the item must be unused, in its original condition, and with all tags attached.



2. How to Initiate a Refund:

Send an email to lkkozyandco@gmail.com with the subject line "Refund Request - Order #[YourOrderNumber].”

Include your order number, the reason for the refund, and any relevant supporting details.



3. Refund Process:

Once your request is received, we will review it promptly.

If approved, we will initiate a refund to your original payment method.

Please allow 7 business days for the refund to reflect in your account.

4. Return Shipping:

Customers are responsible for return shipping costs unless the return is due to an error on our part.

We recommend using a trackable shipping service to ensure the safe return of items.



5. Exclusions:

Personalised or customised items are non-refundable unless there is a defect or error.

Sale items are generally non-refundable, except in the case of damage or defect.



6. Defective or Damaged Items:

If you receive a defective or damaged item, please contact us immediately with photos and a description of the issue. We will arrange for a replacement or refund.



7. Contact Information:

For any refund-related inquiries, contact our customer service at lkkozyandco@gmail.com



Note:

This refund policy is subject to change, and any updates will be posted on our website.

By making a purchase, you agree to the terms and conditions outlined in this refund policy.



Thank you for choosing Kozy and Co. We appreciate your trust in our products.

We want you to be completely satisfied with your purchase from Kozy and Co.

If for any reason you need to exchange an item, please follow our exchange policy below:

1. Eligibility:

Exchanges are accepted within 14 days from the date of purchase.

Items must be unused, unworn, and in the original packaging with all tags attached.

2. Exchange Process:

Contact our customer service team at lkkozyandco@gmail.com to initiate the exchange process.

Provide your order number and details of the item you wish to exchange.

3. Item Availability:

Exchange requests are subject to availability. If the desired item is out of stock, we will offer alternatives or process a refund.

4. Shipping of Exchange Items:

You are responsible for the shipping costs of returning the item for exchange.

We will cover the shipping costs of sending the exchanged item back to you.

5. Condition of Returned Items:

Returned items will be inspected upon arrival. Items must meet the eligibility criteria mentioned above.

6. Refunds for Price Differences:

If the exchanged item has a different price, we will either refund the difference or charge the additional amount accordingly.

7. Final Sale Items:

Please note that final sale items are not eligible for exchange.

8. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately for assistance.

We strive to make the exchange process seamless and aim to ensure your satisfaction with Kozy and co. If you have any questions, feel free to reach out to our customer service team. Thank you for choosing us.

1. Delivery Attempts:

Our shipping carrier will make multiple attempts to deliver your package to the provided shipping address. If delivery is unsuccessful, a notice may be left, and additional attempts will be made.



2. Undeliverable Packages:

If a package is deemed undeliverable due to incorrect address information, it will be returned to us. In such cases, we will contact you for updated address details. Additional shipping charges apply for re-delivery.



3. Non-Collected Packages:

It is the customer's responsibility to ensure someone is available to collect the package upon delivery. If the package is not collected within the carrier's specified timeframe, it may be returned to us. The customer will be notified, and re-delivery fees may apply.



4. Communication with Carrier:

Customers are encouraged to communicate directly with the shipping carrier to address any delivery issues promptly. Contact information for the carrier will be provided in the shipping confirmation email.



5. Refund for non-delivery:

If, despite all attempts, the package is not delivered or collected within a reasonable timeframe, and the customer does not wish for a re-delivery, a refund may be not be processed. Refunds will exclude any shipping charges incurred.



6. Tracking Information:

Customers are advised to regularly monitor the tracking information provided for their orders. If there are any concerns about delivery, please contact us or the shipping carrier promptly.



7. Lost Packages:

In the rare event of a lost package, we will work with the shipping carrier to investigate the matter. If the package cannot be located, we will offer a refund or replacement, depending on customer preference.



8. Incomplete or Incorrect Addresses:

Customers are responsible for providing accurate and complete shipping addresses. Failure to do so may result in non-delivery, and additional charges will apply for reshipment.



Thank you for choosing Kozy and Co. We value your satisfaction, and if you have any questions or concerns regarding your shipment, please contact our customer service team at lkkozyandco@gmail.com

Privacy Policy

This Privacy Policy describes how Kozy and Co (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.kozyandco.com.au (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Basic contact details including your name, address, phone number, email.

Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

Account information including your username, password, security questions.

Shopping information including the items you view, put in your cart or add to your wishlist.

Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.

Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category/categories of recipients

Identifiers such as basic contact details and certain order and account information/Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)

Commercial information such as order information, shopping information and customer support information/Business and marketing partners

Internet or other similar network activity, such as Usage Data/Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

 

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

Right to Delete. You may have a right to request that we delete personal information we maintain about you.

Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

 

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at lkkozyandco@gmail.com  

Care instructions

• Cool machine 
• Wash with same colours. 
• Do not tumble dry.
• Do not iron. 

Each garment label will provide the specific material and care instructions for your guidance. Please ensure you check these before use.

Product care:

It is of extreme importance that the appropriate steps are taken when caring for and washing your garments. We want to ensure you get the most amount of wear of your garment and to help maintain the best quality.

We will not accept any returns or exchanges of any product that is damaged because of user’s error. Kozy and Co are not responsible for any washing errors or garments that have been worn.

• Gentle cold wash or hand wash or cool machine wash
• No soaking 
• Drip dry in the shade DO NOT TUMBLE DRY
• Wash garment with same colours to ensure no colour runs. 

Gift Voucher Terms and Conditions     

1.    Redemption: Gift vouchers are redeemable only on our official website for the purchase of merchandise.     

2.    Validity Period: Gift vouchers do not expire.

3.    Non-Transferable: Gift vouchers are non-transferable and can only be used by the person they are issued to or the bearer.     

4.    No Cash Value: Gift vouchers cannot be exchanged for cash, credit, or any form of refund.     

5.    Partial Redemption: If the purchase amount exceeds the voucher value, the balance must be paid using an alternative payment method. If the voucher is not fully used, any remaining balance will stay on the voucher.     

6.    Lost or Stolen Vouchers: Kozy and Co is not responsible for lost, stolen, damaged, or unauthorised use of gift vouchers.     

7.    Promotional Restrictions: Gift vouchers cannot be used in conjunction with any promotional discounts, sales, or offers unless explicitly stated.     

8.    Non-Returnable: Items purchased using gift vouchers are subject to our standard return and exchange policy. Refunds for such items will be issued in the form of a replacement gift voucher.     

9.    Fraudulent Use: Kozy and Co reserves the right to void any gift voucher believed to be obtained or used fraudulently or in violation of these terms.     

10.    Changes to Terms: Kozy and Co reserves the right to amend these terms and conditions at any time without prior notice.     

11.    Contact Information: For any inquiries related to gift vouchers, please contact us HERE. By using a gift voucher, the holder agrees to these terms and conditions.