Refund policy

Exchange Policy:

 

We want you to be completely satisfied with your purchase from Kozy and co. If for any reason you need to exchange an item, please follow our exchange policy below:

 

1. **Eligibility:**

  - Exchanges are accepted within 14 days from the date of purchase.

  - Items must be unused, unworn, and in the original packaging with all tags attached.

 

2. **Exchange Process:**

  - Contact our customer service team at lkkozyandco@gmail.com to initiate the exchange process.

  - Provide your order number and details of the item you wish to exchange.

 

3. **Item Availability:**

  - Exchange requests are subject to availability. If the desired item is out of stock, we will offer alternatives or process a refund.

 

4. **Shipping of Exchange Items:**

  - You are responsible for the shipping costs of returning the item for exchange.

  - We will cover the shipping costs of sending the exchanged item back to you.

 

5. **Condition of Returned Items:**

  - Returned items will be inspected upon arrival. Items must meet the eligibility criteria mentioned above.

 

6. **Refunds for Price Differences:**

  - If the exchanged item has a different price, we will either refund the difference or charge the additional amount accordingly.

 

7. **Final Sale Items:**

  - Please note that final sale items are not eligible for exchange.

 

8. **Damaged or Defective Items:**

  - If you receive a damaged or defective item, please contact us immediately for assistance.

 

We strive to make the exchange process seamless and aim to ensure your satisfaction with Kozy and co. If you have any questions, feel free to reach out to our customer service team. Thank you for choosing us!